Customer support

On this page you can get answers to frequently asked questions about buying and returning tickets, preparing for a flight on the Hanoi – Kidzania route, benefits provided, activities for children and adults and much more.
About KidZania

KidZania is an educational model for children aged 4-15, where children are inspired to learn through exciting, realistic role-play activities. At KidZania, children have the opportunity to explore many unique and diverse careers, such as firefighters, pilots, chefs, doctors, etc. Each experience at KidZania is designed to empower children, helping them gain confidence and inspire them to become great global citizens in the future.

Unlike conventional amusement parks, KidZania offers a creative combination through the smooth integration of two elements of education and entertainment. KidZania’s environment is designed specifically for children, with facilities that are simulated exactly like real life at a ratio of 2/3. Exciting and practical activities help children develop necessary skills such as practicing independence, cultivating leadership skills, and learning how to communicate as well as work effectively in groups. Children are confident in expressing themselves and shining in their own way. Above all, the role-playing experiences at KidZania also contribute to nurturing children’s dreams and future career orientation from an early age.

Founded in 1997 in Mexico by Mr. Xavier Lopez Ancona, as of 2023, KidZania has 26 locations across 17 countries, including Japan, South Korea, India, Qatar, the United States, and recently, Vietnam. In addition, KidZania is also continuing to expand and develop 10 new facilities in other potential markets. Since opening its first facility in 1999, KidZania has welcomed more than 100 million visitors and 1,000 partners worldwide. Currently, KidZania has become one of the leading educational-entertainment brands in the world.

The name KidZania comes from combining the word “kid” which is short for the German word “kinder” or children, “zany” in Anglo-Saxon English, which means wittiness, wackiness, or fun, with the Latin suffix “ania” meaning “land of”. KidZania is literally “Land of kool kidZ”.

Travel and ticketing Information

Check all the price details here.

The price of a Child includes:

  • A 3-hour experience or Unlimited experience until 08:00PM of the day (depends on the ticket types that the Child has), taking into account the height restrictions of some job experience;
  • 30 kidZos for 3-hour ticket or 50 kidZos for Unlimited ticket;
  • Get paid by food & beverage product after experiencing in establishments such as:
-15

kidZos

facilitiies_Cooking Academy_06499
Cooking Academy

Chef Apprentice

-6

kidZos

facilitiies_Morinaga_05354
Dairy café

Yogurt Expert

-15

kidZos

facilitiies_Ramen R&D Center_05049
Ramen R&D Center

Ramen Researcher

-15

kidZos

Burger&Chicken
Chicken & Burger Lab

Chef Apprentice

5

kidZos

facilitiies_SamdaSoo_06500
Animation Studio

Animator

An Entry ticket (for Adult and Toddler/Child under 4 years old):
– Play in the Neighborhood – Area for children under 4 years old
– Gives the right to be in the Park and visit areas intended for parents to relax.

You can purchase Voucher ticket of 3-hour experience – currently available at Ticket counter until August 31st 2025.
Voucher tickets are valid for 60 days from the date of purchase and can be received electronically.

Preparing for a visit to the Park

To ensure the safety and quality of all products within KidZania, bringing outside food and drinks into the Park is not permitted.

In KidZania, any gourmet will find a place to their taste! Ice & Jelly, Lotteria, Lang Cafe and much more! Bon appetit!

And also after participating in the activity of the Cooking Academy, Chicken & Burger Lab, Dairy Cafe, the child receives products they have just made as a gift.

Together with your child, you can:

Have lunch or drink coffee in the signature restaurant of KidZania Ice & Jelly Shop, Lotteria, Lang Cafe.

Want popcorn or corndog? Look for them on the streets of the city!

We remind you that all cafes and restaurants of KidZania accept only cashes, and kidzos are not accepted. Make sure that your child has money with them.

Visiting the Park

KidZo is the official KidZania’s currency, with 5 denominations of 1, 5, 10, 20, and 50.

Each child will be given 30 (for 3-hour experience) or 50 kidZos (for Unlimited experience) for free upon entry. ​

In addition, children can earn more kidZos when participating in career experience activities.

KidZo is circulated in every KidZania city around the world. KidZania helps children understand more about finance and money management through earning, budget planning, donating, and saving kidZo.​

KidZos can be used to shop at the Shopping Mall establishment, save into a bank account to earn monthly interest, or donate kidZos to charity activities at KidZania.

Additionally, children can use kidZos to participate in food-making experiences and enjoy food they make on their own.

In particular, children can take kidZos home and bring them with them for the next visit.

There are over 40 interesting activities children can do during their visit to KidZania Hanoi, such as becoming Football Players, Bank Tellers, Dancers, Florists, Pilots, Chefs, Fire Fighters, and more.

The number of activities children can experience per visit depends on the experience time at each establishment and the waiting time for each turn. For example, in a 3-hour shift, children can complete an average of 5 to 6 activities (including waiting time).

Presence of adults in the Park

The presence of an adult accompanying person in the Park is mandatory if the child is under 120 cm.

A child over 120 cm can be in the Park on their own.

To do this, the adult must fill out a special consent form at the Ticket counter stating that the child will be on the territory of the Park on their own and the parent undertakes to pick them up at the end of experience time stated on child’s bracelet.

The presence of an adult accompanying person at the check-in desk is necessary to fill out the consent form.

To do this, the adult must fill out a special consent form at the check-in desk, stating that the child will be on the territory of the Park independently and the parent undertakes to pick him up at the time of closing of the Park.

Each parent is given a special bracelet at the check-in desk, with which you can enter to pick up the child.

The child cannot leave the Park independently.

Customer’s Voice

PleeZ leave any questions you may have before or after using KidZania.
Responses will be sent to the registerd email address.
We strive to respond within 03 days of receipt.
PleeZ understand that it may take some time to respond if ther are many comments or if comments are received regularly.
Unhealthy content (such as personal information security, personal defamation, etc.) or advertising posts may be deleted without prior notice.

Maximum 50MB
  • Best Zupervisor of October

    Thu Huyền

    Thu Huyen is a ZV full of positive energy right from her very first days at work. In addition to her strong efforts to complete all assigned tasks in her area, Huyen is also attentive and caring when looking after the children who come to experience KidZania. She always leaves a great impression on guests and receives many compliments for her warmth and dedication. Moreover, Huyen has made significant contributions to improving the All Care service, helping it operate more effectively and smoothly.

  • Best Zupervisor of October

    Thu Huyền

    Thu Huyen is a ZV full of positive energy right from her very first days at work. In addition to her strong efforts to complete all assigned tasks in her area, Huyen is also attentive and caring when looking after the children who come to experience KidZania. She always leaves a great impression on guests and receives many compliments for her warmth and dedication. Moreover, Huyen has made significant contributions to improving the All Care service, helping it operate more effectively and smoothly.

What Parents & Guardians Are Saying about us

🌟 Share Your Compliment

Help us celebrate Zupervisors who make your visit special.

  • The most praised Zupervisor each month wins a reward.
  • One guest with the most meaningful compliment wins a KidZania family invitation (1 child + 1 adult).
    Unrelated posts may be removed.

Lost & Found at KidZania

Misplaced something during your visit? Don’t worry — we’re here to help you find it!

📍 Where to Go

Lost & Found Counter
📌 Location: 5th Floor – Lotte Mall Tay Ho, 272 Vo Chi Cong, Phu Thuong Ward, Hanoi city.
🕒 Opening Hours: 09:00 – 20:00
📞 Phone Inquiries: 1900-0114 (8:00 – 21:00)

We would like to inform you that the storage and processing of the “acquired goods” acquired in Kidzania or the “lost goods” reported by the customer is operated as follows.
Acquisition without a loss report or acquisition of which the owner cannot be identified will be handled according to the following regulations according to the product.

How It Works

What Happens to Unclaimed Items?

Item Type

Storage Period

After the Period

Valuables / Electronics

Until the end of the month

Handed over to Police

Clothing / Bags / Others

Up to 30 days

Donate to vulnarable children if unclaimed

Food / Drinks

Not stored

Disposed immediately

🔔 Items not claimed within the storage period will be considered as voluntarily abandoned and handled accordingly.
🆔 Item Collection Notes
For valuables, pleeZ bring a valid ID and provide contact information to verify ownership.
All returns must be made in person at the Locker counter
❤️ ZanK-U
ZanK-U for helping us keep KidZania safe and responsible for all guests!
If you have any concerns, please don’t hesitate to contact us.