Experiences for 4–15 yrs; toddlers (1–3) in Neighborhood only. Parents watch from glass windows.
Safety First
Kids with allergies/disabilities must consult staff.
Queueing
Children must line up. If leaving, notify Coordinator & return before session starts, or wait for next turn.
Waiting Areas
Adults don’t wait at facilities. Benches for kids only.
Check Schedule
Session times posted at each facility.
Closing Time
Last session may finish before park closing.
Age Groups
Experiences for 4–15 yrs; toddlers (1–3) in Neighborhood only. Parents watch from glass windows.
Safety First
Kids with allergies/disabilities must consult staff.
Queueing
Children must line up. If leaving, notify Coordinator & return before session starts, or wait for next turn.
Waiting Areas
Adults don’t wait at facilities. Benches for kids only.
Check Schedule
Session times posted at each facility.
Closing Time
Last session may finish before park closing.
Payment
Accepted
Cash
Card
Bank transfer
Not Accepted
KidZos
Payment
Accepted
Cash
Card
Bank transfer
Not Accepted
KidZos
06 steps to book ticket online
Step 1. Sign in/Sign up
Step 2. Select "General Ticket" for individual bookings
Step 3. Select your Visit Date & Ticket type
*Unlimited ticket: experience until 20:00 (closing time)
Step 4. Select number of Child/Adult/Toddler that you wish to reserve & Input your Family representative contact information (adult)*Toldder: child under 4 years old, do not join in job experience
Step 5. Choose "Coupon" and input Voucher 16-digit number (if you have) or choose 01 of the displayed coupons (depends on each transaction conditions)
Step 6. Check the final amount >> Process payment via your convenient method
06 steps to book ticket online
Step 1. Sign in/Sign up
Step 2. Select "General Ticket" for individual bookings
Step 3. Select your Visit Date & Ticket type
*Unlimited ticket: experience until 20:00 (closing time)
Step 4. Select number of Child/Adult/Toddler that you wish to reserve & Input your Family representative contact information (adult)*Toldder: child under 4 years old, do not join in job experience
Step 5. Choose "Coupon" and input Voucher 16-digit number (if you have) or choose 01 of the displayed coupons (depends on each transaction conditions)
Step 6. Check the final amount >> Process payment via your convenient method
03 steps to exchange online ticket to experience ticket
1PleeZ bring your reservation QR code to our staff at the ticket counter on the 5th floor of Lotte Mall West Lake Hanoi (next to the Airplane).
2When issuing tickets, have all members of your party present to receive bracelets, kidZos. *Bracelet & kidZo are issued only one time, so kindly keep it carefully
3Move to Entry area to get on board!
03 steps to exchange online ticket to experience ticket
1PleeZ bring your reservation QR code to our staff at the ticket counter on the 5th floor of Lotte Mall West Lake Hanoi (next to the Airplane).
2When issuing tickets, have all members of your party present to receive bracelets, kidZos. *Bracelet & kidZo are issued only one time, so kindly keep it carefully
3Move to Entry area to get on board!
04 steps for offline reservation customers
1Check if on-site reservations are available at the ticket counter on the 5th floor of Lotte Mall West Lake Hanoi (next to the Airplane). * If the tickets are sold out, you will not be able to enter. PleeZ ask our staff member.
2If on-site reservation is possible, please take a non-reservation number at our numbering machine.
3When your number is displayed at the ticket counter, go together with your group, present your number to the staff, and proceed with your reservation. *Bracelet & kidZo are issued only one time, so kindly keep it carefully
4Ticketing will be issued in the order of those with reservations and then those without reservations.
04 steps for offline reservation customers
1Check if on-site reservations are available at the ticket counter on the 5th floor of Lotte Mall West Lake Hanoi (next to the Airplane). * If the tickets are sold out, you will not be able to enter. PleeZ ask our staff member.
2If on-site reservation is possible, please take a non-reservation number at our numbering machine.
3When your number is displayed at the ticket counter, go together with your group, present your number to the staff, and proceed with your reservation. *Bracelet & kidZo are issued only one time, so kindly keep it carefully
4Ticketing will be issued in the order of those with reservations and then those without reservations.
Information desk · Operating hours: 09:30 - 20:00 · Duties: Lost and found information, Locker · Lost items will be stored for 30 days from day it was found and will then be handed to charity
Good rental Stroller: free Wheel chair: free - Portable charger: 9,000vnd/hour - deposit 238,000vnd via E-Wallet (Momo, Zalopay)
Experiences for 4–15 yrs; toddlers (1–3) in Neighborhood only. Parents watch from glass windows.
Safety First
Kids with allergies/disabilities must consult staff.
Queueing
Children must line up. If leaving, notify Coordinator & return before session starts, or wait for next turn.
Waiting Areas
Adults don’t wait at facilities. Benches for kids only.
Check Schedule
Session times posted at each facility.
Closing Time
Last session may finish before park closing.
Age Groups
Experiences for 4–15 yrs; toddlers (1–3) in Neighborhood only. Parents watch from glass windows.
Safety First
Kids with allergies/disabilities must consult staff.
Queueing
Children must line up. If leaving, notify Coordinator & return before session starts, or wait for next turn.
Waiting Areas
Adults don’t wait at facilities. Benches for kids only.
Check Schedule
Session times posted at each facility.
Closing Time
Last session may finish before park closing.
Payment
Accepted
Cash
Card
Bank transfer
Not Accepted
KidZos
Payment
Accepted
Cash
Card
Bank transfer
Not Accepted
KidZos
06 steps to book ticket online
Step 1. Sign in/Sign up
Step 2. Select "General Ticket" for individual bookings
Step 3. Select your Visit Date & Ticket type
*Unlimited ticket: experience until 20:00 (closing time)
Step 4. Select number of Child/Adult/Toddler that you wish to reserve & Input your Family representative contact information (adult)*Toldder: child under 4 years old, do not join in job experience
Step 5. Choose "Coupon" and input Voucher 16-digit number (if you have) or choose 01 of the displayed coupons (depends on each transaction conditions)
Step 6. Check the final amount >> Process payment via your convenient method
06 steps to book ticket online
Step 1. Sign in/Sign up
Step 2. Select "General Ticket" for individual bookings
Step 3. Select your Visit Date & Ticket type
*Unlimited ticket: experience until 20:00 (closing time)
Step 4. Select number of Child/Adult/Toddler that you wish to reserve & Input your Family representative contact information (adult)*Toldder: child under 4 years old, do not join in job experience
Step 5. Choose "Coupon" and input Voucher 16-digit number (if you have) or choose 01 of the displayed coupons (depends on each transaction conditions)
Step 6. Check the final amount >> Process payment via your convenient method
03 steps to exchange online ticket to experience ticket
1PleeZ bring your reservation QR code to our staff at the ticket counter on the 5th floor of Lotte Mall West Lake Hanoi (next to the Airplane).
2When issuing tickets, have all members of your party present to receive bracelets, kidZos. *Bracelet & kidZo are issued only one time, so kindly keep it carefully
3Move to Entry area to get on board!
03 steps to exchange online ticket to experience ticket
1PleeZ bring your reservation QR code to our staff at the ticket counter on the 5th floor of Lotte Mall West Lake Hanoi (next to the Airplane).
2When issuing tickets, have all members of your party present to receive bracelets, kidZos. *Bracelet & kidZo are issued only one time, so kindly keep it carefully
3Move to Entry area to get on board!
04 steps for offline reservation customers
1Check if on-site reservations are available at the ticket counter on the 5th floor of Lotte Mall West Lake Hanoi (next to the Airplane). * If the tickets are sold out, you will not be able to enter. PleeZ ask our staff member.
2If on-site reservation is possible, please take a non-reservation number at our numbering machine.
3When your number is displayed at the ticket counter, go together with your group, present your number to the staff, and proceed with your reservation. *Bracelet & kidZo are issued only one time, so kindly keep it carefully
4Ticketing will be issued in the order of those with reservations and then those without reservations.
04 steps for offline reservation customers
1Check if on-site reservations are available at the ticket counter on the 5th floor of Lotte Mall West Lake Hanoi (next to the Airplane). * If the tickets are sold out, you will not be able to enter. PleeZ ask our staff member.
2If on-site reservation is possible, please take a non-reservation number at our numbering machine.
3When your number is displayed at the ticket counter, go together with your group, present your number to the staff, and proceed with your reservation. *Bracelet & kidZo are issued only one time, so kindly keep it carefully
4Ticketing will be issued in the order of those with reservations and then those without reservations.
Operating hours
Open timeTicketing TimeEntry time & Greeting Dance
Weekdays
09:00 ~ 20:00From 08:3008:45
Weekends & Holidays
10:00 ~ 20:00From 09:3009:45
Weekdays
Operating Hours: 09:00 ~ 20:00
Ticketing Time: From 08:30
Entry time & Greeting Dance: 08:45
Weekends & Holidays
Operating Hours: 10:00 ~ 20:00
Ticketing Time: From 09:30
Entry time & Greeting Dance: 09:45
Notes
1
Each guest must purchase at least one experience ticket to enter KidZania; one experience ticket can buy up to three entry-only tickets.
2
Babies under 75cm enter for free but cannot join job experience activities.
3
Food counters and the KidZania Shop accept cash, cards, and bank transfers (no kidZos); outside food and drinks are not allowed, except for formula milk and prescribed medication.
4
Children aged 10 and under must be accompanied by a guardian (18+) with an adult ticket.
5
Children aged 10 or above (or 120cm and taller) may explore independently with guardian confirmation at the entrance.
6
Adults may temporarily leave the park as long as one guardian remains with the child; children cannot leave temporarily.
Notes
1
Each guest must purchase at least one experience ticket to enter KidZania; one experience ticket can buy up to three entry-only tickets.
2
Babies under 75cm enter for free but cannot join job experience activities.
3
Food counters and the KidZania Shop accept cash, cards, and bank transfers (no kidZos); outside food and drinks are not allowed, except for formula milk and prescribed medication.
4
Children aged 10 and under must be accompanied by a guardian (18+) with an adult ticket.
5
Children aged 10 or above (or 120cm and taller) may explore independently with guardian confirmation at the entrance.
6
Adults may temporarily leave the park as long as one guardian remains with the child; children cannot leave temporarily.
KidZania Rules
Admission starts 15 minutes before the experience time.
Fast Track Service: Elderly people, pregnant women, disabled people, groups using birthday party packages, children participating in All-Care services, and KidZania Citizens (Childrens have their own PaZZport) are given priority to enter 5 minutes before the official entry time.
Ticket exchange regulations Change the experience date
Contact us at the hotline 1900-0114 (08:00-21:00), for support & instructions on the regulations on changing the experience date.
03 steps to book ticket online
Step 1. Sign in/Sign up
Step 2. Choose Group Ticket and fill out information
Step 3. Submit and KidZania will contact you within 24-48 hours
03 steps to book ticket online
Step 1. Sign in/Sign up
Step 2. Choose Group Ticket and fill out information
Step 3. Submit and KidZania will contact you within 24-48 hours
Information desk · Operating hours: 09:30 - 20:00 · Duties: Lost and found information, Locker · Lost items will be stored for 30 days from day it was found and will then be handed to charity
Good rental Stroller: free Wheel chair: free - Portable charger: 9,000vnd/hour - deposit 238,000vnd via E-Wallet (Momo, Zalopay)
Information desk · Operating hours: 09:30 - 20:00 · Duties: Lost and found information, Locker · Lost items will be stored for 30 days from day it was found and will then be handed to charity
Information desk · Operating hours: 09:30 - 20:00 · Duties: Lost and found information, Locker · Lost items will be stored for 30 days from day it was found and will then be handed to charity
Information desk · Operating hours: 09:30 - 20:00 · Duties: Lost and found information, Locker · Lost items will be stored for 30 days from day it was found and will then be handed to charity
Information desk · Operating hours: 09:30 - 20:00 · Duties: Lost and found information, Locker · Lost items will be stored for 30 days from day it was found and will then be handed to charity
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1900 0114Mon - Fri: 9AM - 8PM5th floor, Lotte Mall West Lake Hanoi
